establish goals with client/client’s representative’s input and strive to meet these goals;

provide clients with written documentation of :

the services that will be provided;

names of the Direct Care Workers assigned to deliver service;

hours when services will be provided;

fees for services and total costs

maintain the your/your family’s confidentiality, privacy and dignity;

maintain professionalism and a code of ethics;

avoid inflicting its personal values and standards onto clients;

be alert for and report signs of elder abuse;

obtain immunizations (such as flu shots) when required unless such an act is contrary to personal beliefs and/or medical conditions;

ensure Direct Care Workers and Independent Contractors, exposed to clients, undergo screening tests to ensure they do not have an infectious disease such as Tuberculosis and/or Hepatitis;

be aware of the cost portion that other parties (e.g., Medicare & Medicaid) will be responsible for, when clients receive third party financial assistance; and, know what charges they will not cover;

when requested, ensure clients have access to all service invoices pertaining to your service, regardless of whether the bills are paid out-of-pocket or by another party.

provide clients with the Department of Health’s telephone number for registering complaints;

ensure that staff do not assume Power of Attorney or Guardianship over any client, who is receiving services from the Agency